Errors - Maintain copy of packing slip and shipping cartons while we correct the any of the quality products on the Parts Express store and if for any reason you decide the part does not suit your application or just isn't for you, simply return it to us in new, pristine condition within 45 days of the purchase date and we will promptly issue you a refund.RETURNS TERMS AND CONDITIONS
Please follow the Return Terms and Conditions before returning products. Restocking fees (up to 30%) or denied returns may apply when conditions are not met.
Merchandise returns (all reasons) over $250 require a Return Authorization (RA) #. Please contact us with the "Ask a Question" link at the bottom of any listing to obtain a required RA#. Write the RA# clearly on the outside of the outer carton.
Refunds will be made to your PayPal account only.
Return all accessories, manuals/instructions, warranty cards, manufacturer packaging (including factory box, foam, fillers, and padding), hardware (grills, screws, etc.) and printed material (booklets, manuals, instructions, etc.) Fees imposed to us by our supplier to replace packaging, hardware, or printed materials are deducted from the refund amount.
Return postage-prepaid and insured via ground or parcel post. Package the product to protect it from damage in route to Parts Express. Insure the package for the value of the product. In the event the returned package is damaged in route to Parts Express due to insufficient packaging, you may file a claim with the carrier. Insufficient packaging may be cause for some carriers to deny damage claims.
Most returns are processed in 3-5 business days. Please note some returns may require extended processing days for technical evaluation, peak times, etc.
NON-RETURNABLE PRODUCTS
- Assembled Kits - Our 45-day return policy applies to unassembled kits. Once assembly has been started or completed, kits are deemed used and are non-returnable for refund/exchange. See Auditioning Your Speakers*. This does not limit the manufacturer's warranty policies on any kit component. The various parts of a kit may come from different manufacturers, and may have differing warranty periods and (once seal is broken)
- Custom cut cable/wire, carpet, grill cloth, and tubing
- Special order items/quantities
- Products with visible signs of use such as mounting marks*, scratches, solder, sealing caulk, dirt, sawdust or other debris/residue, extreme odors such as cigarette smoke
- Speakers with a burned voice coil are not returnable for exchange, repair, refund, or credit, as this is not covered by its warranty. No exceptions. Distinct burn odor and/or discolored/black spider around base of cone are characteristic of a burned voice coil. While we do not accept returns of speakers with burned voice coils, they may be returned, postage prepaid, for evaluation. Please contact us with the "Ask a Question" link at the bottom of any listing to obtain a required RA#. We will return at the customer's expense or destroy/discard after 60 days
*AUDITIONING YOUR SPEAKERS
Each speaker order includes the following instructions: To "audition" a speaker without scratching or marking it will require getting into the speaker cabinet and listening to it play without actually mounting it with screws. This can be done by tilting the cabinet back and setting the speaker in place. If the cabinet has bare wire leads, just wrap them around the solder lug connector on the back of the speaker to make the electrical connections. A friend can help hold the speaker in place while you listen to the new speaker. This is, of course, not an optimal way to listen to a speaker, but will give you the opportunity to identify major response problems or poor tonal characteristics prior to SUPPORT
Our highly regarded technical support team has hands-on product experience and technical electronics knowledge. For assistance please contact us with the "Ask a question" link at the bottom of this listing.
response We are committed to your satisfaction. We will automatically leave you positive response within 24 hours after we receive cleared payment from you.
We want you to be happy with your order. Please let us know if you are not satisfied before leaving response so we can resolve the issue. If you are satisfied, please leave us positive response.
Thank you for your business and we are happy to serve you as our valued customer. If you have any questions or concerns, please contact us with the "Ask a question" link at the bottom of this listing before leaving response.
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