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Tundra Restaurant Supply is an international distributor of top quality commerial food service products, from equipment to parts to supplies. Tundra was started in Boulder, Colorado in 1993 – over 20 years ago. During that time, we've grown from a small specialty parts company to an international distributor with a comprehensive catalog of over 65,000 food service products. While we try not to have too many rules, please read the following policies so you understand how your order will process.Payment
We only accept payment through PayPal. Immediate payment is required for all purchases through our store. If you do not currently have a PayPal account you can still make payment using a credit card through PayPal.Sales Tax
We are required to collect sales tax for orders being shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Tax collection is based on the address where your order is being shipped. Some states require that tax be collected for both product and shipping & handling charges.Shipping
Almost all of our parts and supplies ship UPS. Your shipping charge will be calculated by the product's weight and your shipping zip code. Most of our orders will ship same day if you place your order by 3 PM Mountain Standard time on business days. Please note that while the delivery date shown is accurate it is provided by and doesn't always take weekends and holidays into account. Most items are stocked in our Boulder, CO warehouse but some may ship directly from the manufacturer. If there are any problems filling your order in a timely fashion we will contact you ASAP and provide the details. All equipment and larger items will ship LTL Freight. While many of these items are free shipping it's important to note what that means. Free shipping includes delivery to a commercial address with a loading dock. If you don't have a loading dock it is curbside delivery and the driver is only responsible to move the freight to the end of the tailgate. You are responsible for offloading your product with a forklift or some muscle. If you don't have a forklift you can opt to pay for liftgate service. A liftgate will lower the product to the ground for you. The liftgate charge is an additional $75. If you can't have your order delivered to a commercial address the freight companies charge additional for residential delivery. The residential delivery charge is $125. Large equipment almost always ships directly from the manufacturer and may require an additional 2-3 days for delivery. If you have any questions at all PLEASE CONTACT US before placing your order so we can talk through the delivery options.Returns
With the exception of used equipment, items purchased from our store may be returned within 30 days of delivery for a full refund. All returns will require prior authorization and you will be issued a return number (RMA). This return number will need to be written on the outside of the package you use to ship the products back to us. The buyer is responsible for paying the return shipping unless the return is due to our error (wrong or defective item). All products returned must be in brand new condition with original packaging. Under no circumstances can we take back an item that has been used. Your refund will be issued within 3 days of receiving your package and after undergoing an inspection. The return policy for used equipment is case by case and will be specified on each individual listing.
It's very important to us that you are happy with your order. We pride ourselves in providing excellent customer service which is why we have been in business for over 20 years. If there is anything at all you are not happy with PLEASE CONTACT US and we will make it right. Sometimes things get broken or don't show up on time, we understand this is frustrating and will do everything we can to get the problem resolved as fast as possible. The best way to contact us is through 's messaging system. We will respond within a couple of hours during normal business hours and provide a contact phone number if the problem is complex and we need to talk. Our normal business hours are Monday - Friday from 7 AM to 3 PM MST. Likewise, if you have any questions at all prior placing your order please contact us and we will answer any questions you have regarding product selection, shipping, returns, etc...
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