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Free gift packaging on every order of MyDiamondBuy.
We offer FREE USPS FIRST CLASS and USPS priority will be US$9.00 anywhere in the U.S.A.
For FedEx 2nd Days shipping will be US$14.00 including signature required. Please contact us for overnight shipment charges.
We combined shipping charges regardless of the number of the items you have won within a 7 days of the first purchase.
Our Jewelry will come with Free Jewelry Box on the item shipped.
Items will be shipped within 48-72 hours (business days) of payment clearance. International customers please check our International Shipping Rates and Policy.
Shipping charges for International shipments will be US$60.00 anywhere in world.
Import duties, taxes and charges are not included in the price or shipping charges. There charges are the buyer's responsibility.
Please check with your country's custom office to determine what these additional costs will be prior to offerding or buying.
You can combine shipping rates for all the items you have purchase within 10 days of first purchase. This means if you purchase one item the shipping rate is same, and if you purchase 10 items the shipping rate is still only same price. You can combine (automatically done if you complete our checkout) as many items as you want, as long as we have to ship one package at one time, shipping charges are same. If paid for separately, we cannot combine shipping, as two orders will be generated. No shipping on weekends or holidays.
PLEASE NOTE WE DO NOT SHIP OR RECEIVE ITEMS ON WEEKENDS OR HOLIDAYS.Policies
Customer's satisfaction is the most important thing for us. If for any reason you are not happy with your purchase we will do whatever it takes to make your experience buying from us a pleasant and satisfying one.
All Diamonds we sell are mined throughout the world, including major mines in Australia, Africa, Russia and Canada. MyDiamondBuy continue to do its part to ensure the Diamonds we sell are certified from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. MyDiamondBuy supports the Kimberley Process, which tracks diamonds from mine to market to prevent the trade of illegal diamonds.
Our diamonds and diamond jewelry appraised from GIA [Gemological Institute of America] & EGL [European Gemological Laboratories] - THEY ARE THE TWO MOST REPUTED GEMOLOGICAL LABORATORIES IN THE WORLD TODAY. Even our in-house grading is done by GIA graduate professionals using standard tools such as master color stones and high power microscope.
Diamond grading is not an exact science. Human judgment plays an important role in grading a diamond. To complicate matters further, no two diamonds are alike. They may have the same type of flaws but differ widely in how they appear to a naked eye. Hence, diamond grading is an opinion. Even the two most recognized gemological laboratory in the world GIA and EGL have a difference of opinion. Considering these factors there will always be a 1-2 grade opinion difference.
The most important factor to consider is the honesty of a jewelry store. If you take a piece of jewelry from us and show it to a jewelry store, there is always a chance that the jeweler will be bias because they are interested in selling their own jewelry. 90% of jewelry stores have salespeople selling jewelry who do not know anything about diamonds and their sole interest is to sell you their piece and will say anything to downgrade a piece bought from someone else.
Our continuing policy is to give YOU the best service at the lowest prices possible to make a fair profit - a no frills web store that sells certified diamonds & diamond solitaires at more than 30 - 40% below list retail at the best prices on the web.
We have no expensive storefront, very low overheads, no advertising expenses, sell exactly what you see, no less no more. These factors permit YOU TO BUY at very low prices, as our regular customers already know.
We have been in business for more than 35 years, and throughout this time our focus has always been YOU - the customer. As opposed to most sellers, we are NOT retailers. We are manufacturers / wholesalers selling directly to YOU, the real consumer. Our affiliate diamond cutting facilities give us the edge in pricing, allowing us to bring the savings directly to YOU.
Understanding YOUR needs, on the other hand, gives us the edge in service.
Our customer sales representatives are ready to help. Open Monday to Friday 9:00 AM to 6:00 PM PST.Returns Our first and primary business is customer satisfaction selling diamonds is a distant second.
The following conditions apply for a full refund:
Return policy applies only to buyers who have sent payment within 7 days after end of sale.
Return policy will be offered if items are returned within 30 days after receipt of item.
Refunds will only be given if items are send back along with their corresponding certificate and paperwork and not otherwise.
For your convenience there is no re-stocking fee. All diamonds will be inspected by gemologist prior issuing a refund.
We do not refund any money paid for shipping, insurance, sizing, changing the head or any other workmanship.
Abuse of our return policy will not be tolerated. We reserve the right to refuse full refund for excessive returns by a customer.
Once we receive your returned item and it is accepted, your refund will be processed in just a few days.
Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than MyDiamondBuy), or damaged in any way cannot be accepted for return. Returns with no MyDiamondBuy return code, and packages that are improperly packaged or uninsured will be refused receipt.
For Your Return Authorization Code. Call (800) 381-8214 and you will be given a Return Authorization Code (RMA) and MyDiamondBuy will send you email for the confirmation of the return. Write this number on the outside of the package. Read the email and reply to the email for the item you are returning.
You must follow these instructions exactly, failure to do so will prevent the processing of your return.
Please do not forget to take the proper insurance and signature required on the item.
Package Your Return. Include all copy of invoice, original packaging box and collateral material.
If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the replacement cost.
You can use USPS, UPS or FedEx to ship up. Please do not write Diamond, Jewelry outside the Box.
Please return the ring back to us at:
550 S Hill Street, Suite 1476
Los Angeles, CA 90013-2401
No item will be accepted back for return without a Return Authorization Code (RMA) which will be provided in the return instruction email.
Just email when you have shipped the item back with the tracking number.
Your account will be credited within 3 business days after receipt of the package.
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