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- If your item is returned to us caused by delay of pick up form Post Office or Custom, we are glad to resend you the item. You only need to provide the cost for the shipment of the item; there is no extra charge on handling fees.
- Import duties, taxes and charges are not included in the item price or shipping charges. Please check with your country's customs office to determine what these additional costs will be prior to offerding/buying.
- Please contact us before leaving a NEGATIVE FEEEDBACK or A DISPUTE ON PAYPAL. It's our commitment to strive your satisfaction. We'd like to hear from you and help to resolve any of you concern.
- For Italy and Germany buyers, please note that we can ship it to Italy or Germany by EMS only, thus it need additional freight of USD 9.83.
We accept Paypal payment.
We will ONLY ship to your Paypal confirmed address.Return / Refund
1. Overall Return/Refund Policy
2. Non-returnable items
We're sorry, but we DO NOT ACCEPT returns of certain products, including:
3. Return/Refund Procedures
Our Goal at itelectronichk it to offer 100% Satisfaction Service. If you do not feel that we deserve 5-Stars please contact us before leaving response or appeal to / Paypal.
You can contact us by:
2. Online Service Link provided in shipping confirmation email
3. Email us to our Paypal Account email.
If you have any question or concern, please DO contact us before leaving response or appeal to / Paypal.
1. New replacement;
2. Full refund;
3. 60 Days return & customer protection;
4. 100% satisfaction.
itelectronichk offers local manuafacturer fashion in latest trend.
We are located in HK, some of our products are in Asian sizes.
The following are examples of minor imperfections that are possible and will not be noted as flaws in the description.
We find that many of these imperfections can be easily fixed. Any major flaws not listed above will be stated in the description of the item. We guarantee if an item has a major flaw, which is not disclosed in the description, you may return it for your money back or a new replacement.
Due to the low prices that we offer, some of the items may not live up to customers' expectation. We do encourage you check all detailed and contact us for information. For add class='nada'itional questions regarding the item pictured please contact us be message.What is NWT?
This means "new with tags". This will be a brand new item with the tags still attached. Because we sell some items supplied by multiple supplier, the tag may show different brand name.The sale lists the size as small, but the photo shows it as a size Large.
We use the same photo for identical items in different sizes. The correct size of the item is what is listed in the sale and not what shows in the photo.Why does the photo look different than the stated color?
Due to differences in lighting, fabric textures, and your computer settings, colors can differ. We try to describe the color exactly as the manufacturer has, so that there is no question.I am looking for a specific size, do you have it?
We sells thousands of items each week and our inventory is constantly changing. For your convenience, you can search our current inventory by size, style, color or brand.Can I make an exchange, or get a different size?
Since our inventory changes daily, we couldn't promise that we would have the same exact type of item in our inventory tomorrow. If there is inventory, you can return for replacement (Buyer pay shipping fee). Please read our return policy for more information.offerding & Buying Can I buy an item, instead of offerding on it?
You sure can, most items have a "buy-it-now" price. If not you will find a "buy-it-now item" at our store as well. Just click to buy it now for the stated price. Then you don't have to wait around for the sale to end to see if you have won the item.
If no "Buy it Now" price is listed, please contact us by message to possibly add one, as long as there are no offers on the item.Can I offer on an item if I live outside the US?
Yes, you can. However, we currently ship to the following countries only:
To cancel your offer BEFORE the sale has ended, please visit 's Retraction page.I have won an item, and I have decided that I don't want it, what do I do?
Basically, you should purchase an item that you have won. If you really request to cancel order, please contact us be message before the item was shipped. If no messages to us, will automatically file a case, which will reflect upon your account. Please note that itelectronichk expects ALL customers to complete checkout and pay for any items they purchase on . Thank you for your cooperation.Can I offer on more than one item?
Yes, as long as you don't checkout/pay for any of the items until you are DONE shopping. You can continue to offer on multiple items and receive shipping discounts. You have up to exactly 16 days from the date and time of the first sale won, to pay for these items. Remember not to check out until you are done shopping. You must do the offerding from the same user id account.Returns What is your return policy?
We do accept returns on items purchased at Fixed Price and sales that are purchased for $20 or more (excluding swimwear and intimate bottoms). Items must be returned within 30 days of purchase in original, unused condition (including all packaging and tags).
Please DO contact us for RMA & return address.
Print a "Returns Authorization Form" from this page for each item you are returning. This form must be completely filled out and included with the returned package. Upon returned item receive we will issue a refund for the cost of the merchandise less all shipping costs.
Please click here to view our return guidelines.
Any return without RMA is NOT accepted. Free gift products return is NOT accepted.
All return shipping fee must be prepaid. We DO NOT accept COD returns.What is a Buy It Now?
An sale item listed in which you purchase by clicking the "Buy it Now" button instead of placing a offer.Payments & Checkout How long do I have to pay for my purchase?
We kindly request that payment be made within 16 days of sale end.
If you can pay please contact us to cancel order in 16 days. If not non-paying buyer case will be opened by automativell.What types of payment does itelectronichk accept?
We accept the payment by PayPal only.How do I check out?
Click "check out now", to submit your payment when you are completely done shopping.
Delay checking out if you are taking advantage of our 14 days to pay, instead, click "save my cart" until you are done shopping.Why does Paypal say "Seller does not accept instant payment?"
PayPal helps large sellers, like itelectronichk, carefully match payments to orders to ensure that all payments are properly processed. This allows itelectronichk to confirm your payment and ship your order quickly. As a result you must complete our checkout before sending a PayPal payment.Have you received my payment yet?
itelectronichk will send you a confirmation message via when payment clears. If you have paid and have not received a payment confirmation within 24 hours, please contact us.
PayPal E-Checks: Take 5-10 business days to clear.Shipping How much is shipping for my order?
Shipping rates are listed on the listing page.Do you offer fast shipping?
Yes! Most domestic orders will leave our warehouse within 1-2 business days from receipt of your payment.
Most international orders will leave our warehouse within 4 business days.
If you need your order sooner, we do offer express delivery and your items will leave our warehouse within one business day.
Canadian orders are suggested to utilize Express Service to receive your packages sooner due to the slow customs process; otherwise, it could take up to 4 weeks to receive your order.Can I ship to a different address?
Sure, during the checkout process, specify where you want the items to ship to. Make sure that if you are paying with a credit card, you have the correct billing address entered.
However, Paypal do NOT encourage or protect deals/orders WITHOUT a confirmed Paypal address.
Yes! You can combine your items won with the same user id to save on shipping. Please note up to 40 items can be combined during checkout. Please click here to visit our combined shipping page.Do you ship to APO/FPO addresses?
Sorry, we do NOT ship to APO/FPO addresses.What countries do you ship to?
We currently ship to the following countries only:
As much as we try to be perfect, mistakes do happen. We appreciate it that you let us know when we make a mistake. We can't fix a problem if we do not know about it and we strive for Happy Customers and 5-Star response!
Contact us by message to talk to us about the problem as soon as you can, before you leave response so that we can make it right.I received a wrong item / defected item, or the item is not I expected. What should I do?
We will try our best to ensure our customer are happy. We provided 100% satisfaction policy to customers. Feel free to talk to us to fix the problem. We strive for Happy Customers and 5-Star response!How long will it be before I receive a refund?
If we have promised you a refund, it should be refunded to your PayPal account within 4 business days.When does itelectronichk leave response for buyers?
Because we serve such a large number of customers, we use an automated response system. This system leaves response for all buyers at the time payment is received.What kind of response should I enter at for my purchase?
If you take a look at our response rating on , you will see what our customers think of us. We are a very honest company and would never intentionally mislead our customers.
If you had a positive experience, please leave us positive response with 5-Stars. Thanks!How do I join your mailing list?
Join the itelectronichk mailing list and receive emails about new merchandise and special offers.
Thank you from all of us at itelectronichk. Enjoy your shopping, and come back soon!
All products sold by itelectronichk are authentic products, which are sourced from manufacturers, retailers, wholesalers, designers and catalog retailers.
Trademarks and brand names displayed on our website or in our product listings are the sole property of the trademark owners and are not the property of itelectronichk.
itelectronichk expects that all buyers will pay for the items they have offer on, and likewise, we aim to provide our customers with the items they have won. If for some reason the item is unavailable we will make every effort to contact our customer and remedy the situation. itelectronichk is not responsible for the fabric content, the cleaning method, and / or the durability of a product, which are the responsibilities of the apparel, shoes, or accessory manufacturer.
Photographs taken by our photographers are the property of itelectronichk and may not be used; unless we give you written permission to use them.About itelectronichk
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