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oDamaged item due to faulty handling/shipping/delivery.
oIf significant damage is noted upon inspection, the customer has the right to refuse the shipment/delivery.
oMachine/accessories and invoice description do not match.
(Note: Do not unpack damaged pallets or crates.)
For more details, kindly contact your account representative for more information.
Curb-side delivery only.
The machine will be delivered to your driveway or curb outside of the delivery address you provided upon purchase. It is the customer's responsibility to transport the product inside.
However, we offer other truck delivery options stated below. Contact us should you need any of these services.
1. Inside delivery
Your item will be transported from the truck to the inside of the first-floor front door of your office. (Please take note that the delivery personnel will not unpack or set up the item and will not place it in a specific room.)
2. Lift Gate Service
Delivery personnel will transport your machine from the back of the truck to the ground using a liftgate.
3. Residential/Non-Commercial Delivery
In case of an apartment building, delivery will be to the central lobby only.
4. White Glove Delivery
5. Other Services
Construction Site Delivery
Notify before Delivery
Shipments outside the US
Customer will be responsible for all taxes, duties, and customs broker fees which are not included or provided by the freight estimate supplied with the quotation.
Shipments outside of the continental US (Puerto Rico, Alaska, Hawaii)
Alternate methods of shipping other than ground service may apply which result in additional freight charges not provided by the freight estimate.
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